What is Customer Success? Your business will be successful if your customers are successful.
IWhy should I attend this session?
This session is best suited for you if your customers are other businesses, would like to increase your repeat business and hope to grow your business with existing customers.
Top 5 Insights You’ll Take Away from this Session:
What Customer Success is and why it works
Why proactive customer success is better than reactive support
How Customer Success methodologies will help you to identify business opportunities
How Customer Success will help you understand your business better
What steps you need to take to get started
Our speaker:
Our speaker: Nimmity Zappert
Founder | Authentic Selling
Founder | All of the Good Things
Chair | Fair Trade Association of ANZ
Before founding Authentic Selling, I worked for 25+ years in senior management in the software industry. Working across many regions and cultures, I found that many of the things I had been taught about how business and sales should be done were very much coming from one business culture. Even 20 years ago, the sales ‘techniques’ that were being evangelised were tacky and pushy, and so often they did not fit in the places and cultures I was selling into. And they certainly did not make me feel good.
Out of necessity and the need to hit business metrics and sales targets, I learned how to sell and run businesses with authenticity. I essentially unlearned the tacky stuff. I can help you understand the lingo, get started and provide you with content and a toolkit to give you the confidence to get out there and sell – as yourself, with authenticity.
WHY AUTHENTIC SELLING
We take the nonsense out of selling. Selling isn’t about pushing people to do things they don’t want to do – it’s about helping customers to find the best solution for their needs.
This can be done by understanding basic sales terminology and techniques, and by implementing a simple structure and process.
We provide you with the core tools to get you started, free of charge. You can then customise these for your own business. We can also work with you as you implement these tools, which we do as consultancy on a per hour basis.
Once you book your ticket, you will receive a Zoom link 24 hrs prior to the event.
This session is provided complimentary to YTM Members and is housed in the YTM Member Portal for future reference. Interested in becoming a YTM Member?
Format:
1200-1230 - Open networking in breakout rooms (optional attendance )
1230-1330- Starting promptly at 1230 learn from he insight and have your questions answered.
Joining YTM will immerse you in a community of likeminded business owners who value:
In the meantime,
Interested in becoming a YTM Member ?
Sharing and learning from their experiences
Learning from subject matter experts on key business insight topics
Improved marketing, targeting, pricing, cash flow and lead conversion
Road-testing ideas and sharing feedback
Building confidence, voice, authority and brand
Find advocates, collaborators and trusted referrers
How to incorporate processes and systems to work smarter not harder
Understanding the importance of supporting community
provide opportunity to raise their profile and leverage reach of YTM
no single category, as we believe people work with those they know, like and trust
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Please note terms and conditions apply ;
Photographs and videos may be taken for promotional purposes
If you have any questions call Kerryn 0414 856 616
No refunds.
Sign up for event notifications and receive a FREE GIFT f Conversation Starters HERE and Follow our LinkedIn Company Page HERE
Thank you to our 2022 YTM Partners
